MoonWin Privacy Policy
This Privacy Policy explains how MoonWin may collect, use, store, and share personal information when you use the website and related services. It is designed to be understandable and practical, reflecting common privacy practices for online platforms that provide accounts, payments, and security controls. Effective date: 18 March 2026.
Information that may be collected
- Account data: name, email, date of birth, address, and profile information you provide.
- Verification data: documents and details used to confirm identity and prevent fraud.
- Transaction records: deposits, withdrawals, payment method identifiers, and timestamps.
- Usage data: pages visited, device/browser details, and security logs.
- Support communications: messages and attachments you send to support.
How information may be used
- Service delivery: account access, authentication, gameplay access, and transaction processing.
- Security: fraud prevention, risk checks, and account protection.
- Operations: analytics, troubleshooting, and platform improvements.
- Compliance: meeting legal and audit obligations where applicable.
- Communication: support responses and important service notices.
Cookies and similar technologies
Cookies are small files stored on your device. They may be used to support logins, remember preferences, and measure usage. Some cookies are essential for core functions, while others can support analytics and marketing attribution. Where cookie controls exist, you can manage choices through those settings.
| Category | Purpose | Examples |
|---|---|---|
| Essential | Enable core site operation | Sessions, security tokens |
| Preferences | Remember user choices | Language, UI settings |
| Analytics | Improve usability and performance | Aggregated usage insights |
| Marketing | Support campaign relevance and attribution | Tracking identifiers and parameters |
Sharing and disclosure
Information may be shared with service providers that support hosting, payments, customer support, analytics, or security. Sharing is generally limited to what is necessary to provide the service and manage risk. Information may be disclosed if required by law or to protect users, rights, and platform integrity.
Retention and security
- Retention: data may be retained as needed to provide services, resolve disputes, and meet legal obligations.
- Security: reasonable safeguards may be used to protect against unauthorised access and misuse.
- Your role: keep credentials secure and use strong, unique passwords.
Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information, and to object to certain processing. Requests may require verification to protect your account.
- Access: request a copy of information that may be held about you.
- Correction: update inaccurate or incomplete information.
- Deletion: request deletion where permitted, subject to compliance limits.
- Marketing control: opt out of non-essential communications where options exist.
Last updated: 18 March 2026.